American Airlines is offering rebooking options for our ticketed customers affected by the reduction of service to Buenos Aires, Argentina (EZE). This rebooking policy applies when the flight was cancelled in the reservation (status changed to: WK/UN/UC/NO/HX). Please be guided by the following information:
Rebook on AA Prime Flights to/from EZE
Rebooking guidelines apply to tickets issued on AA 001 ticket stock for service on American and travel to/from EZE when AA updated the segment status to WK/UN/UC/NO/HX. This applies to all published, private, and leisure fares.
Special Travel Exceptions Considerations
Ticketed On/Before:
August 5, 2021
Effective for Ticketed Travel Dates:
April 1, 2021 – August 31, 2021
New Travel Dates
July 21 – October 31, 2021
Reissue Ticket On/Before:
Same day as flight rebooking
Inventory Requirements for AA Flights:
Book lowest inventory, same cabin up to and including Y inventory for main cabin
This includes Basic Economy ticketed fares
Endorsement Box Requirements:
SKCHG/EZEREBK
Change to Origin/Destination:
Not allowed
Exception: 300 Mile Radius allowed within
U.S. / Canada
Change to Connection City and Co-terminal / MAC Airport:
Allowed
Upsell to Higher Cabin:
Permitted
See guidelines within the policy
Extended Travel Rebooking:
Allowed using the guidelines within the policy
Note: the new ticket must include SKCHG/EXTEND
Refund:
Allowed when flight status was updated to WK/UN/UC/NO/HX by AA
Refer to the Refund Policy
Phone Field:
Ensure the customer’s telephone contact number is updated
This information can also be found on SalesLink by viewing: ....................................................................................................... Latest Communication Updates
