Special Travel Exception for Service

between the Americas, the Caribbean, and the United States

Affected Countries/Regions:

·         Antigua

·         Argentina

·         Aruba

·         Bahamas

·         Barbados

·         Belize

·         Bermuda

·         Bonaire

·         Brazil

·         Canada

·         Cayman Islands

·         Chile

·         Colombia

·         Costa Rica

·         Cuba

·         Curacao

·         Dominican Republic

·         Ecuador

·         El Salvador

·         Grenada

·         Guadeloupe

·         Guatemala

·         Guyana

·         Haiti

·         Honduras

·         Jamaica

·         Martinique

·         Mexico

·         Nicaragua

·         Panama

·         Peru

·         Puerto Rico

·         St. Croix

·         St. Kitts

·         St Lucia

·         St. Maarten

·         St Thomas

·         St. Vincent and the Grenadines

·         Trinidad and Tobago

·         Turks and Caicos

·         Uruguay

Ticketed On/Before:

May 2, 2021 for BON, GCM

April 18, 2021 for FDF, MAO, MGA, POS, PTP

March 28, 2021 for HAV

December 20, 2020 for all other markets

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

New Travel Dates:

Allowed now through March 31, 2022*

*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Protection for BSB / GIG / MAO / MVD / SDU

See Americas and Caribbean Suspension of Service policy

·         Protection for BSB/MAO on G3

Protection for MVD on LA:

See Americas and Caribbean Suspension of Service policy

·         Protection for MVD on LA

Reissue Ticket On/Before:

Same day as flight rebooking

See Americas and Caribbean Suspension of Service policy

·         Reissue Policy Information

Change to Origin/Destination:

Allowed

Change Fee only is waived

Fare Difference Applies

See Americas and Caribbean Suspension of Service policy

·         Changes to Origin/Destination

·         Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/SASUSP

Temporary Suspension of Service - Market Detail

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See Americas and Caribbean Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

 Ensure the customer’s telephone contact number and/or email address are updated in the reservation