Special Travel Exception for Service

between the Americas, the Caribbean, and the United States

Affected Countries/Regions:

·         Antigua

·         Argentina

·         Aruba

·         Bahamas

·         Barbados

·         Belize

·         Bermuda

·         Bonaire

·         Brazil

·         Canada

·         Cayman Islands

·         Chile

·         Colombia

·         Costa Rica

·         Cuba

·         Curacao

·         Dominican Republic

·         Ecuador

·         El Salvador

·         Grenada

·         Guadeloupe

·         Guatemala

·         Guyana

·         Haiti

·         Honduras

·         Jamaica

·         Martinique

·         Mexico

·         Nicaragua

·         Panama

·         Peru

·         Puerto Rico

·         St. Croix

·         St. Kitts

·         St Lucia

·         St. Maarten

·         St Thomas

·         St. Vincent and the Grenadines

·         Trinidad and Tobago

·         Turks and Caicos

·         Uruguay

Ticketed On/Before:

February 21, 2021 for BON, FDF, GCM, MGA, POS, PTP

December 20, 2020 for other markets

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

New Travel Dates:

Allowed now through December 31, 2021*

*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Protection for BSB / MAO / GIG / MVD

See Americas and Caribbean Suspension of Service policy

·         Protection for BSB/MAO on G3

Reissue Ticket On/Before:

Same day as flight rebooking

See Americas and Caribbean Suspension of Service policy

·         Reissue Policy Information

Change to Origin/Destination:

Allowed

Change Fee only is waived

Fare Difference Applies

See Americas and Caribbean Suspension of Service policy

·         Changes to Origin/Destination

·         Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/SASUSP

Temporary Suspension of Service - Market Detail

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See Americas and Caribbean Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation