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AA - AMERICAN AIRLINES

Issued: March 16, 2020
Update 24: February 8, 2021
     -  Update Market Detail - HND
     -  Extend Ticketed On/Before Date

American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the United States and Asia.

Please be guided by the following information:  

Special Travel Exception for Service

between the U.S. and Asia

Flights Affected:

·         China

·         Hong Kong

·         Japan

·         Korea Republic

Ticketed On/Before:

February 7, 2021

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market 

See Asia Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

New Travel Dates:

Allowed now through December 31, 2021*

* For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Reissue Ticket On/Before:

Same day as flight rebooking

See Asia Suspension of Service policy

Change to Origin/Destination:

Allowed

Change Fee only is waived

Fare Difference Applies

See Asia Suspension of Service policy

·         Changes to Origin/Destination

·         Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Itinerary Changes Maintaining the Same Origin and Destination:

Allowed

See Asia Suspension of Service policy

·         Rebooking – Exception to Fare Rules

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/ASIASUSP

Temporary Suspension of Service - Market Detail

See Asia Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See Asia Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation

This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates

As always, we appreciate your continued business!

Sincerely,

Agency Relations
American Airlines Global Sales


AA - AMERICAN AIRLINES
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