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AA - AMERICAN AIRLINES

Issued: March 16, 2020

Update 50: February 8, 2021

  • Update Market Details
  • Extend Ticketed On/Before date

 

American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the Americas, the Caribbean, and the United States.

Please be guided by the following information:

Special Travel Exception for Service

between the Americas, the Caribbean, and the United States

Affected Countries/Regions:

·         Antigua

·         Argentina

·         Aruba

·         Bahamas

·         Barbados

·         Belize

·         Bermuda

·         Bonaire

·         Brazil

·         Canada

·         Cayman Islands

·         Chile

·         Colombia

·         Costa Rica

·         Cuba

·         Curacao

·         Dominican Republic

·         Ecuador

·         El Salvador

·         Grenada

·         Guadeloupe

·         Guatemala

·         Guyana

·         Haiti

·         Honduras

·         Jamaica

·         Martinique

·         Mexico

·         Nicaragua

·         Panama

·         Peru

·         Puerto Rico

·         St. Croix

·         St. Kitts

·         St Lucia

·         St. Maarten

·         St Thomas

·         St. Vincent and the Grenadines

·         Trinidad and Tobago

·         Turks and Caicos

·         Uruguay

Ticketed On/Before:

February 8, 2021

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

New Travel Dates:

Allowed now through December 31, 2021*

*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Protection for BSB / MAO / GIG / MVD

See Americas and Caribbean Suspension of Service policy

·         Protection for BSB/MAO on G3

Reissue Ticket On/Before:

Same day as flight rebooking

See Americas and Caribbean Suspension of Service policy

·         Reissue Policy Information

Change to Origin/Destination:

Allowed

Change Fee only is waived

Fare Difference Applies

See Americas and Caribbean Suspension of Service policy

·         Changes to Origin/Destination

·         Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/SASUSP

Temporary Suspension of Service - Market Detail

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See Americas and Caribbean Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation

This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates

As always, we appreciate your continued business!

Sincerely,

Agency Relations
American Airlines Global Sales

 


AA - AMERICAN AIRLINES

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