Special Travel Exception for Service

between the U.S. and Europe / Middle East / Africa

Flights Affected:

·         Croatia

·         Czech  Republic

·         France

·         Germany

·         Greece

·         Hungary

·         Iceland

·         Ireland

·         Italy

·         Morocco

·         Netherlands

·         Poland

·         Portugal

·         Spain

·         Switzerland

·         United Kingdom

Ticketed On/Before:

January 31, 2021

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market.

See Europe Middle East Suspension of Service policy

·        Temporary Suspension of Service – Market Detail for suspended travel dates

New Travel Dates:

Allowed now through December 31, 2021*

 *For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Reissue Ticket On/Before:

Same day as flight rebooking

See Europe Middle East Suspension of Service policy

·        Reissue Policy Information

Protect Options for BUD & KRK

·         Ticketed On/Before: April 2, 2020

·         Effective for Ticketed Travel Dates: May 19 – October 24, 2020

View Europe Middle East Suspension of Service policy

Protect Options for WAW

·         Ticketed On/Before: April 2, 2020

·         Effective for Ticketed Travel Dates: May 19 – June 30, 2020

View Europe Middle East Suspension of Service policy

Change to Origin/Destination:

Allowed

Change Fee only is waived

Fare Difference Applies

See Europe Middle East Suspension of Service policy

·         Changes to Origin/Destination

·         Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Itinerary Changes Maintaining the Same Origin and Destination:

Allowed

See Europe Middle East Suspension of Service policy

·         Rebooking – Exception to Fare Rules

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/EUSUSP

Temporary Suspension of Service - Market Detail

See Europe Middle East Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See Europe Middle East Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation