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AA - AMERICAN AIRLINES

 

Issued: January 29, 2021

Update: February 1, 2021

  • Change Refund Policy parameters


American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers who were scheduled to attend the Spring Festival in China.



Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:

 

Special Travel Exception Policy

Affected Airport Codes:

Travel to/from/within China

Tickets Issued On/Before:

January 27, 2021

Impacted Travel Dates:

January 28 - March 8, 2021

New Travel Dates:

If ticketed to travel January 28 - February 6, 2021 - reschedule prior to ticketed flight departure

If ticketed to travel February 7 - March 8, 2021 - reschedule 7 days prior to ticketed flight departure

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Inventory Available – Same Cabin
Basic Economy - Refer to Inventory Requirements

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/CNFESTVL

Changes to Origin/Destination:

Allowed
Refer to Changes to Origin/Destination

Changes to Stopover City:

Not Allowed

Changes to Connection City:

Allowed

Changes to Co-Terminal:

Allowed

Extended Travel Rebooking:

Allowed

 Note: The new ticket must include:

TNADVE/CNFESTVL in the Endorsement Box or will be subject to a debit memo

Refund Eligibility:

Refund Allowed for tickets issued in China ONLY: 

  • If ticketed to travel January 28 - February 6, 2021 - process refund prior to ticketed flight departure
  • If ticketed to travel February 7 - March 8, 2021 - process refund 7 days prior to ticketed flight departure 

Refund Not Allowed for tickets issued outside of China

See Refund Policy Information 

Travel to/from/through on American, and JB Operated and Marketed Flights:

British Airways (BA) / AA*BA

Iberia (IB) / AA*IB

Finnair (AY) / AA*AY

Japan Airlines (JL) / AA*JL

Qantas Airways (QF) / AA*QF

Sales Support Authorization

Not available in SalesLink 

 

Affected Airports - City and Country Association:

  • Airports within China

This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates

As always, we appreciate your continued business!

Sincerely,

Agency Relations
American Airlines Global Sales

  


AA - AMERICAN AIRLINES
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