Special Travel Exception for Service

between the United States and Australia / New Zealand

Affected Countries/Regions:

·         Australia

·         New Zealand

Ticketed On/Before:

September 30, 2020

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

 See Suspension of Service policy

·        Temporary Suspension of Service - Market Detail for suspended travel dates 

New Travel Dates:

Allowed now through December 31, 2021*

 *For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Reissue Ticket On/Before:

Same day as flight rebooking 

 See South Pacific Suspension of Service policy

·         Reissue Policy Information

Change to Origin/Destination:

Allowed Change fee is waived Fare difference applies 

See South Pacific Suspension of Service policy

·         Changes to origin/destination

       and Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Itinerary Changes Maintaining the Same Origin and Destination:

Allowed

May protect on the following OA Partners:

·         AA*/QF

·         QF Prime

Must confirm that you received a record locator or OSI acknowledgement from the other carrier

See South Pacific Suspension of Service policy

·         Rebooking – Exception to Fare Rules

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/SPSUSP

Temporary Suspension of Service - Market Detail

See South Pacific Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See South Pacific Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation