Special Travel Exception for Service

between the Americas, the Caribbean, and the United States

Affected Countries/Regions:

·       Antigua

·       Argentina

·       Aruba

·       Bahamas

·       Barbados

·       Belize

·       Bermuda

·       Bonaire

·       Brazil

·       Canada

·       Cayman Islands

·       Chile

·       Colombia

·       Costa Rica

·       Cuba

·       Curacao

·       Dominican Republic

·       Ecuador

·       El Salvador

·       Grenada

·       Guadeloupe

·       Guatemala

·       Guyana

·       Haiti

·       Honduras

·       Jamaica

·       Martinique

·       Mexico

·       Nicaragua

·       Panama

·       Peru

·       Puerto Rico

·       St. Croix

·       St. Kitts

·       St Lucia

·       St. Maarten

·       St Thomas

·       St. Vincent and the Grenadines

·       Trinidad and Tobago

·       Turks and Caicos

·       Uruguay

Ticketed On/Before:

December 5, 2020

(was September 30, 2020)

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

New Travel Dates:

Allowed now through December 31, 2021*

*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Protection for BSB / MAO / GIG

See Americas and Caribbean Suspension of Service policy

·         Protection for BSB/MAO on G3

Reissue Ticket On/Before:

Same day as flight rebooking

See Americas and Caribbean Suspension of Service policy

·         Reissue Policy Information

Change to Origin/Destination:

Allowed

Change Fee only is waived

Fare Difference Applies

See Americas and Caribbean Suspension of Service policy

·         Changes to Origin/Destination

·         Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Endorsement Box Requirements:

(ticket must be exchanged)

SKCHG/SASUSP

Temporary Suspension of Service - Market Detail

See Americas and Caribbean Suspension of Service policy

·         Temporary Suspension of Service – Market Detail

Refund Eligibility:

See Americas and Caribbean Suspension of Service policy

·         See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation