AA - AMERICAN AIRLINES - Coronavirus Global Flexibility Waiver - Update 9 - Travel Notice Exception Policy

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AA - AMERICAN AIRLINES

 

Issued:  March 10, 2020

Update 9: December 2, 2020

    • Update rollover permittance   

 This policy is offered in addition to our most recent update on American’s current travel policies located on Agency News. 

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the impact from the Coronavirus.   Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF..............................................................................................................................................................................

Special Travel Exception Policy

Affected Airport Codes:

All cities

Tickets Issued On/Before:

September 30, 2020

Impacted Travel Dates:

March 1, 2020 - December 31, 2020
Or Unused Tickets expiring March 1, 2020 – December 31, 2020 (includes partial)

New Travel Dates:

Now through December 31, 2021

    • All tickets in accordance with this Travel Notice will be valid through December 31, 2021
    • Travel on the new ticket must  be completed by December 31, 2021

 Refer to Extend Travel Rebooking Guidelines 

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Same Itinerary/Same Cabin/Same Inventory

  • If rebooked to a different inventory and/or routing, fare difference is applicable

Refer to Rebooking - Exception to Fare Rulesfor rollover details

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/CORONAFLX

Changes to Origin/Destination:

Allowed*

*fare difference applies

Refer to Changes to Origin/Destination

Changes to Stopover City:

Not Allowed

Changes to Connection City:

Allowed 

Refer to Changes to Connection City 

Changes to Co-Terminal:

Allowed 

Extended Travel Rebooking:

Applicable to tickets whose dates are in accordance with the Travel Notice impact dates and/or tickets with an expiration date that is between March 1, 2020 and December 31, 2020

Refund Eligibility:

No Refund Allowed

Travel to/from/through on American, and JB Operated and Marketed Flights:

Valid on 001 Ticket Stock only for travel on:

    • AA Prime
    • AA*/BA
    • AA*/IB
    • AA*/AY
    • AA*/JL
    • AA*/QF

Note: Not Applicable on JB Prime flights

Sales Support Authorization

SalesLink Service Request does not apply

 

Affected Airports - City and Country Association:

  • All cities

This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates

As always, we appreciate your continued business!

Sincerely,

Agency Relations
American Airlines Global Sales


AA - AMERICAN AIRLINES
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