Уважаемые коллеги, Информируем вас о том, что с 10 сентября 2020 года LOT Polish Airlines вносит корректировки в политику изменения билетов.
Все тарифы на любые рейсы LO, проданные в период с 10 сентября по 31 декабря 2020 г., позволяют менять билеты без оплаты сбора ( штрафной санкции) за обмен. • При обмене пассажир не платит никаких сборов, кроме возможной разницы в цене, если исходный тариф не доступен на новую дату. • Нет ограничений на количество изменений и новых дат поездки в опубликованном расписании и сроках действия билетов. • Возможно изменение маршрута - обмен билетов вручную обязателен. Действующая процедура COVID WAIVER 2020 также остается в силе. Это изменение было применено специально в примечании к тарифу в виде расширения текущего текста как ОБЩЕЕ ПРАВИЛО - отмеченного желтым цветом ниже для применяемого тарифа. Хотя текущие тарифные условия для ИЗМЕНЕНИЙ отображаются первыми, следующие положения ОБЩЕГО ПРАВИЛА применяются к продажам с 10 сентября. Мы работаем над решением, которое устранит такие двусмысленности, на данный момент, пожалуйста, помните о приоритете положений, обозначенных как ОБЩЕЕ ПРАВИЛО.
** RULES DISPLAY ** OB FEES INCLUDED
10NOV20**10NOV20/LO WAWBUD/NSP;EH/TPM 336/MPM 403
LN FARE BASIS OW PLN RT B PEN DATES/DAYS AP MIN MAX R
03 LSAVG0 32 L NRF - - + + + 12M R
FCL: LSAVG0 TRF: 21 RULE: SAV1 BK: L
PTC: ADT-ADULT FTC: XPN-INSTANT PURCHASE NONREF
FARE FAMILY : ECOSAVER
PE.PENALTIES
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/
REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE
----------------------------------------------
FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
REJECTION OF VISA.EMBASSY STATEMENT REQUIRED.
--------------------------------------
WHEN COMBINING NON-REFUNDABLE FARES WITH
REFUNDABLE FARES
- THE AMOUNT PAID ON EACH REFUNDABLE FARE
COMPONENT IS REFUNDED.
- THE AMOUNT PAID ON EACH NON-REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED.
- WHEN COMBINING FARES CHARGE THE SUM OF THE
CANCELLATION FEES OF ALL CANCELLED FARE
COMPONENTS.
----------------------------------------
FOR NON REFUNDABLE TICKETS THE YQ SURCHARGE WILL
NOT BE REFUNDED.
----------------------------------------
ANY TIME
IF A RETURN TICKET SHALL BE USED ONLY FOR
ONE WAY TRAVEL- THE DIFFERENCE BETWEEN THE RETURN
PORTION OF THE FARE FOR TRAVEL WHICH WILL BE USED
AND THE APPLICABLE ONE WAY FARE WILL BE
CALCULATED.
THE APPLICABLE ONE WAY IS THE ONE WAY FARE WITHIN
THE FLEX FARE FAMILY AND THE SAME OR HIGHER RBD
AND MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
CHANGES
ANY TIME
PER TICKET CHARGE EUR 70.00 FOR REISSUE/REVALIDATION.
CHILD/INFANT DISCOUNTS APPLY.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE
------------------------------------------
REBOOKING/REISSUE IS A ROUTING/DATE/FARE BASIS
FLIGHT MODIFICATION
------------------------------------------
FARE CAN BE REISSUED TO OTHER LO INTERNATIONAL
FARES WITHIN SAVER/STANDARD/FLEX/PREMIUM/BUSINESS
FARE FAMILY WHICH ARE EQUAL OR HIGHER THAN THE
ORIGINAL FARES EXCLUDING BRO/ZRO FARE TYPE CODES
ALL CONDITIONS OF THE NEW FARE MUST BE MET
AND PASSENGER PAYS THE DIFFERENCE IN FARE PLUS
CHANGE OF RESERVATION FEE IF ANY APPLIES.
-----------------------------
CHANGES/REISSUE NOT PERMITTED IN CASE OF NO-SHOW.
REFER TO REFUND SECTION
---------------------------------------
NO CHANGE FEE APPLIES WHEN REPRICING WITH HIGHER
FARE FAMILY -FLX OR -FFX.
-----------------------------
IN CASE OF FARE COMBINATION CHARGE THE HIGHEST
FEE OF ALL CHANGED FARE COMPONENTS.
-------------------------------
CHANGE OF FARE BREAK POINT PERMITTED - TICKET MUST
BE EXCHANGED MANUALLY.
*** GENERAL RULE FOLLOWS ***
CHANGES
ANY TIME
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
NOTE -
SALE RESTRICTION 10SEP20-31DEC20
--------------------------------------------------
-------
WAIVERS MUST BE EVIDENCED BY
DEATH CERTICICATE
-------------------------------------------
CHARGE APPLY PER TRANSACTION
------------------------------------
REBOOKING/REISSUE IS A
ROUTING/DATE/FARE BASIS/
FLIGHT MODIFICATION.
REBOOKING/REISSUE MUST BE
MADE BEFORE DEPARTURE OF THE
FLIGHT BEING CHANGED.
------------------------------------
FARE CAN BE REISSUED TO OTHER
INTERNATIONAL FARES
THAT ARE EQUAL OR HIGHER THAN THE
ORIGINAL FARES
- EXCEPT FTC ERU/PRO/BRO/ZRO
ALL CONDITIONS OF THE NEW FARE
MUST BE MET
AND PASSENGER PAYS THE DIFFERENCE
IN FARE PLUS
CHANGE OF RESERVATION FEE IF ANY
APPLIES.
-----------------------------
IN CASE OF FARE COMBINATIONS
CHARGE THE HIGHEST
FEE OF ALL CHANGED FARE COMPONENT
-------------------------------
CHANGE OF FARE BREAK POINT
PERMITTED - TICKET MUST
BE EXCHANGED MANUALLY.
-------------------------------
// IN THE EVENT OF NO SHOW //
WHEN CHANGES ARE REQUESTED
AFTER DEPARTURE
OF THE ORIGINALLY SCHEDULED
FLIGHT
- WHOLE TICKET MUST BE
RECALCULATED FROM THE POINT
OF ORIGIN AND FARE ON A FARE
COMPONENT PASSENEGER
IS NO SHOW MUST BE UPGRADED TO
ANY FTC EU/WU/BU
OR FULL BUSINESS INTERNATIONAL
FARES / AND
PASSENEGER PAYS THE DIFFERENCE IN
FARES.
OR
- TICKET MUST BE REFUNDED -
CANCELLATION RULES
APPLY
Best regards, LOT Sales Department |
