Special Travel Exception for Service between the U.S. and Europe / Middle East / Africa |
Flights Affected: | · Croatia · Czech Republic · France · Germany · Greece · Hungary · Iceland · Ireland | · Italy · Morocco · Netherlands · Poland · Portugal · Spain · Switzerland · United Kingdom |
Ticketed On/Before: | April 7, 2020 |
Effective for Ticketed Travel Dates: | Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market. See Suspension of Service policy · Temporary Suspension of Service – Market Detail for suspended travel dates |
New Travel Dates: | Now through December 31, 2021 Note: Travel on the new ticket must be completed by December 31, 2021 |
Reissue Ticket On/Before: | Same day as flight rebooking · For possible exceptions on tickets that expire between March 1, 2020 and September 30, 2020 – See Extend Travel Rebooking Guidelines |
Change to Origin/Destination: | Allowed Change Fee only is waived Fare Difference Applies See Suspension of Service policy · Changes to Origin/Destination · Reissue Policy Information |
Itinerary Changes Maintaining the Same Origin and Destination: | Allowed See Suspension of Service policy · Rebooking – Exception to Fare Rules |
Endorsement Box Requirements: (ticket must be exchanged) | SKCHG/EUSUSP |
Temporary Suspension of Service - Market Detail | See Suspension of Service policy · Temporary Suspension of Service – Market Detail |
Refund Eligibility: | See Suspension of Service policy · See Refund Policy for available options |
Customer Contact Information: | Ensure the customer’s telephone contact number and/or email address are updated in the reservation |