Due to restrictions imposed in some countries, we have closed several customer support centres across our global network and reduced opening times elsewhere. As a result, you may experience longer than usual waiting times as our teams respond to high call volumes.

To help us prioritise urgent cases, please only call us if your enquiry is related to travel within the next 72 hours. You can find information on how to change the date of travel or destination or receive credit on batraveltrade.com.

If your customer did not check in, you can request a refund at any point up to 12 months after the start date of their journey so please delay your call if you can. Due to the unprecedented number of enquiries there is a delay with Refund requests and Customer Relation enquiries. We can assure you these are being worked through so please allow us plenty of time to work through these.

Please do not call our direct customer lines as the team will be unable to help, so will ask you to call the Trade Support number.

We are regularly updating batraveltrade.com with the latest information, so please keep checking online.

Thank you for your patience and understanding during this difficult time.

Regards,
British Airways