Dear,
here below the procedure related to Coronavirus infection.
WORLDWIDE GROUP POLICY
Ad hoc Groups/Incentives
As per contract rules.
Exceptions
Group Passengerswho stayed in Italian areas of epidemiological
risk COVID-19 (as defined by D.P.C.M. 23 feb 2020, D.L. 23
feb 2020, n. 6):
For group bookings made until 22Feb20 for departure
23Feb20-07Mar20:
a. Rebooking
allowed until 30 June 20 (same fare if flights are available or
revaluation of the if it is a different destination)
b. Refund for issued tickets
c. Cancellation without penalty if tickets are not issued
For the refund passengers have to provide to AZ Sales Offices a
self-declaration stating that they have
stayed in the Italian areas (as above reported) during the restriction
period.
Groups
Mauritius
For bookings made until
24 February 2020 and for departure from 24 February 2020:
• Passengers
coming from Lombardia/Veneto/Emilia Romagna with tickets
issued
- Rebooking until 30 June 2020
- Refund
• Passengers coming from Lombardia/Veneto/Emilia Romagna, with no issued tickets
- Rebooking until 30 June 2020
- Cancellation penalty waiver
Travel agency must send to
AZ Sales Offices the list of the passengers cancelled coming
from the areas of epidemiological risks with a
self-declaration that they live in those areas.
Groups Telaviv
Passengers, travelling from 27
February 2020 to 07 March 2020, originating from Italy to
destination Telaviv and passengers in transit in Italy for more
than 6 hours, are allowed to:
• Rebook until 30 Jun 2020
• Refund issued tickets
• Cancel without penalty
School Party POS WORLDWIDE
For school trips travelling to areas not interested by the
epidemiological risks, contract rules apply.
Sports events
For those sports events
postponed, travel agencies must send to AZ Sales Offices an
official communication with the new date of the event to be
postponed.
