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AA - AMERICAN AIRLINES



Уважаемые коллеги,
 
American Airlines информирует об обновленной политике в связи с приостановкой выполнения рейсов из Лос-Анджелеса (LAX) в Пекин (PEK) и Шанхай (PVG).   Приостановка рейсов в азиатский регион связана с распространением нового коронавируса (Novel Coronavirus). 



Пожалуйста ознакомьтесь с информацией ниже.

Issued:  January 29, 2020
Update 2: February 11, 2020
·  Extend Effective for Ticketed Travel Dates

 

Special Travel Exception for Service
between LAX and PEK / PVG
Flights Affected: Flights LAX to/from PEK or PVG
Flights DFW to/from PEK or PVG
Ticketed On/Before: January 29, 2020
Effective for Ticketed Travel Dates:  Now – April 24, 2020
(was February 9 – March 27, 2020)
Reissue Ticket On/Before: Same day as flight rebooking
Rebooking Options: Rebook same inventory as originally ticketed in the same cabin or next lowest available inventory up to and including H in the main cabin: 
·         AA flights
      ·         AA* operated by a JB partner  
·         AA* operated by a oneworld partner
·         AA* operated by a non-oneworld partner
·         JB Prime
·         oneworld Prime
o   Must confirm that you have received a record locator or OSI acknowledgement from the other carrier
o   AA/AA* must be over the water
 
·         Other Airline is not allowed unless rebooked on same routing, inventory, and carrier that is on the 001 ticket
Change to Origin/Destination: Not allowed
If Customer is Mid-Trip Reroute using Travel Notice guidelines
Refund Eligibility: Allowed Refer to Refund Policy on Suspension of Service policy document
Endorsement Box: SKCHG/CORONAVIRUS
Phone Field: Ensure the customer’s telephone contact number is updated

This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates


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команда American Airlines GSA Russia



AA - AMERICAN AIRLINES

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