Whether departing from, arriving into or connecting throughTerminal 5, to experience our fantastic home is to change the way you fly forever.London Heathrow Terminal 5 has one spacious, beautifully designed Departures area for all customers. With the vast glass walls, the whole area is bathed in natural light and offers glorious views of the runway. Enjoy a seamless journey with stylish shopping and delightful restaurants, whether you’re transferring flights or starting your trip.

1. Check-in facilities at Terminal 5
2. Check in and clear security at least 35 minutes before your flight
3. Bag Drop desk opening times
4. Passport & visa checks for intercontinental flights - hand baggage only
5. Security for UK Domestic flights
6. Terminal 5 satellite buildings
7. Lounge information
8. Shopping and eating at Terminal 5
9. Fast Track
10. Heathrow by Invitation
11. Airport map
     
     

Check-in facilities at Terminal 5 

Print your boarding pass

If you have used online or mobile check-in and you need to print your boarding pass, you can go to a check-in kiosk or a check-in desk at the airport to collect it.

Check-in kiosks

Terminal 5 is split into zones with Zone A at the North end of the terminal and Zone J at the South end.

To help the flow of people through the terminal, you should go to the zone relevant to your destination or class of travel.

Zone information

• Zone A - is for children travelling alone and customers who have oversized baggage to check in.
• Zones B and C and G - Bag Drop desks for domestic, shorthaul and longhaul flights. Customers with hand baggage who are travelling longhaul, or to Kiev or Tripoli can get their passports checked in this zone.
• Zones D, F and G - Bag Drop for domestic, shorthaul and longhaul flights.
• Zone G - Fast Bag Drop desks for domestic, shorthaul and longhaul flights and customers travelling to Moscow or St. Petersburg must go to this zone to have their passport checked and to drop off checked baggage.
• Zone H - is the Club World and Club Europe check-in area. Our Silver and Bronze Executive Club members can also use this zone to check in.
• Zone J - is the dedicated area of the terminal for First customers. First customers can also use any of the eligible zones above.

Check in and clear security at least 35 minutes before your flight 

Important information:

• You must pass through check-in no later than 45 minutes before your flight.
• You must have entered Security at least 35 minutes before your flight departs.
• You must be at your boarding gate at least 20 minutes before your flight departs.
• If you do not meet these times, you will not be allowed on to your flight.

Bag Drop desk opening times 
 

Bag Drop desks for checked baggage open at the following times:

Bag Drop desk opening times
Premier, Gold and Silver Executive Club members	From 05:00 on the day of departure
First, Club World and Club Europe passengers	From 05:00 on the day of departure
Euro Traveller and Domestic passengers	3 hours before your flight departure time*
World Traveller and World Traveller Plus passengers	3 hours before your flight departure time*

*The earliest Bag Drop opening time is 05:00.

Passport & visa checks for intercontinental flights - hand baggage only 

Intercontinental flights include Moscow, St Petersburg, Kiev and Tripoli.

If you have hand baggage only and you have checked in online, using a mobile or at a check-in kiosk, you will need to go to a passport and visa check desk before going through airport security. This ensures we have checked that you are ready to fly and are carrying the correct passport and travel documents before going through airport security.

Zone information

• For any intercontinental flight go to Zones B, C, or G.
• For Moscow or St Petersburg go to desks in Zone G.
• For Kiev or Tripoli go to desks in Zones B, C or G.

If you have baggage to check in, your passport and visa will be checked at a Bag Drop or Customer Service Desk.

Security for UK Domestic flights 

A digital photograph of all customers on UK Domestic flights from London Heathrow Terminal 5 will be taken at airport security. When boarding the flight, the photograph will be checked. Once checks are complete, all photographs will be deleted.

Terminal 5 satellite buildings 

Terminal 5 consists of three satellite buildings. They are all used for departures and arrivals:

• Terminal 5A – is the main building and has gate numbers 1-23.
• Terminal 5B – is a satellite terminal and has gate numbers 32-48.
• Terminal 5C – is a satellite terminal and has gate numbers 52-66. 

These buildings are all linked by a transit system, and the transit trains run frequently.

Please note: Do not make your way to Terminal 5B or Terminal 5C unless you are departing from these terminals, as this may result in you missing your flight.

Eligible customers may use the lounges in Terminal 5A or Terminal 5B if their flight departs from Terminal 5C as there are no lounge facilities in T5C. Please ensure you have enough time before your flight to make use of the lounge facilities and to proceed to the terminal you are departing from.

Terminal 5A

Terminal 5A is the main terminal building. There are two customer service desks in this terminal: the Central and South customer service desks. The South customer service desk is located towards the southern end of the building, and is the only point after security where flight bookings can be made or amended. The Central customer service desk can be used to obtain information about your departure and is located on the main concourse towards the northern end of the building.

Terminal 5A also houses the British Airways Galleries First and Club lounges, the Concorde Room, as well as the Arrivals lounge.

The Arrivals lounge is located on the 1st floor using the green lifts before check-in and security.

Terminal 5B

Terminal 5B has a Galleries Club lounge for the use of eligible customers departing from Terminal 5B and Terminal 5C. There is also a customer service desk where you can get flight departure information. There are also a few shops in this satellite terminal.

Eligible customers departing from Terminal 5C are welcome to use the lounge here. Please ensure you have enough time before your flight to use this facility and make your way to Terminal 5C.

Terminal 5C

Terminal 5C is the smallest of the three and has a customer service desk and a few shops. There are no lounge facilities here.

If departing from Terminal 5C, eligible customers are asked to use the lounge facilities in Terminal 5A or Terminal 5B and then travel on the transit train to Terminal 5C when they are invited to board their flight.

Please note: Proceeding to a satellite building other than the one you are departing from may result in you missing your flight.

Eligible customers departing from Terminal 5C should ensure they have enough time before their flight to use the lounge facilities and make their way to their respective gates.

Lounge information 

If you’re travelling in First, Club World or Club Europe or are a Gold or Silver Executive Club member, you’ll have access to Terminal 5’s exclusive Galleries lounges, sleek contemporary interiors with a touch of uniquely British style.

Terminal 5A and Terminal 5B each have lounge facilities. There are no lounge facilities in Terminal 5C.

Opening hours:

• The lounges in London Heathrow Terminal 5 (except the Arrivals lounge) are open between 05:00 and 22:30.
• The Galleries Arrivals lounge in London Heathrow Terminal 5 is open from 05.00 to 14.00.

Galleries Lounges in Terminal 5A
The Concorde Room

For customers travelling in First*.

A place for both serious relaxation and serious business, the soothingly understated opulence and calm of the Concorde Room provides a genuinely exclusive environment for First passengers.

World class lounge features include:

• intimate dining with elegantly designed booths and full waiter service
• the Concorde Bar
• state-of-the-art business suite capable of seating eight with PCs and full printing facilities
• three private cabanas - hotel-style rooms with a comfortable day bed and ensuite bathroom
• a terrace and viewing area where you can enjoy a relaxing drink and spectacular views

*Gold Executive Club members who earn 5,000 Tier Points will be issued with a Concorde Room Card.

Galleries First lounge

For Gold Executive Club members and customers travelling in First.

Whether you’re travelling for business or pleasure, you’ll find your needs catered for with:

• a Champagne Bar, Gold Bar and Wine Gallery
• a Coffee House
• the Refectory & Deli
• a terrace and viewing area
• a dedicated work and entertainment zone installed with full Microsoft Office software package
• free Wi-Fi throughout
• Kids Zone designed by El Ultimo Grito

Galleries Club lounge

For Gold and Silver Executive Club members, and customers travelling in First, Club World and Club Europe.

The Galleries Club lounge offers a range of luxury amenities throughout, including:

• the Chef’s Theatre and Food Court with a view into the kitchen
• a deli and coffee house
• a 20 seater cinema
• free Wi-Fi throughout
• dedicated work and entertainment zone with desktop computers and printers
• a complimentary Silver Bar
• a specially designed Kids Zone

There is a Galleries Club lounge at both ends of Terminal 5 as well as in the satellite building, Terminal 5B.

If you are departing from Terminal 5A, you must use the lounges within 5A and not go to Terminal 5B as you will not be able to return to 5A.

If you are departing from Terminal 5C, you must use the lounges in 5A or 5B as there are no lounge facilities in 5C.

Galleries Arrivals lounge

The Galleries Arrivals lounge is available for those travelling in First and Club World, or Gold Executive Club members travelling longhaul.

The comfortable lounge allows you to pause, unwind, collect your thoughts and freshen up. Make sure you’re ready for the day ahead with an invigorating power shower, help yourself to food and drink or catch up on some work.

You can also enjoy a complimentary well-being treatment at the Elemis Travel Spa while the valet service presses your suit, ensuring you leave looking as good as you feel.

The Galleries Arrivals lounge at London Heathrow Terminal 5 is open daily from 05.00 to 14.00.

Galleries lounges in Terminal 5B
Galleries Club lounge

If you're travelling on a longhaul flight from Terminal 5B, we suggest you use our Galleries Club lounge located in Terminal 5B.

You are offered the same facilities as the Galleries Club lounges in Terminal 5A. It also means that you will be close to your gate for boarding, as the journey between 5A and 5B takes approximately 15 minutes.

If you are departing from Terminal 5B or Terminal 5C, we recommend that you leave the lounge 35 minutes before departure to ensure you arrive at the boarding gate no later than 20 minutes before departure.

Shopping and eating at Terminal 5 

Shopping at Terminal 5

At Terminal 5, you'll find everything from famous perfumes to the latest electronic gadgets, as well as all your travel essentials.

Fashionistas are in for a treat too. Top brands such as Harrods, Tiffany & Co, Mulberry, Prada, Kurt Geiger and Reiss have all created unique Terminal 5 stores. Many, such as Paul Smith's Globe, offer exclusive Terminal 5 pieces.

Restaurants and bars at Terminal 5

Whether it's a light bite or a full meal, the Terminal 5 dining experience raises the bar for quality cuisine on the move. You might wish you could come and eat here even if you weren't catching a flight.

Gordon Ramsay's exciting restaurant, Plane Food, is a perfect example, with delicious recipes served in a stunning setting bathed in glorious natural light with views out over the runways.

Fast Track

 
Fast Track Security is available for:

• all customers travelling in First, Club World and Club Europe
• British Airways Executive Club Gold and Silver members plus one guest
• oneworld Emerald and Sapphire members plus one guest

Fast Track Boarding is available for:

• all customers travelling in First, Club World and Club Europe
• customers with a fully flexible UK Domestic ticket (Business UK)
• British Airways Executive Club Gold and Silver members
• oneworld Emerald and Sapphire members

Fast Track Arrivals is available for:

• customers travelling in First, Club World and Club Europe who hold a non-EU passport
• British Airways Executive Club Gold and Silver members who hold a non-EU passport, plus one guest
• oneworld Emerald and Sapphire members

Heathrow by Invitation 

The discreet departure and arrival service provided by Heathrow Airport
Heathrow by Invitation allows you to bypass the main airport terminals and can be purchased if you are travelling in First, Club World or Club Europe.

Before your flight, you will be greeted and shown to your own personal lounge where you can enjoy light refreshments, relaxing in total privacy. Meanwhile your check-in and security are taken care of by dedicated hosts. A private car will take you to the steps of your departing flight or collect you from your arriving flight.

Since you will bypass the main terminal, regrettably our range of dining and spa facilities in our Concorde, Galleries and Arrivals lounges at London Heathrow will not be accessible.