Применение тарифов

Добрый день! Помогите пожалуйста:

Выписала а/б а/к Аэрофлот в Сирене, читаю правила. а там все на Английском, набрав в Амадеусе правила командой:
fqdlonmow/asu/cs
название тарифа: SNOW

Как мне сообщить нашему пассажиру обмен/возврат билета с какими удержаниями?

А я думал, это имеет отношение к добровольному конвертированию в бумажный билет только. А такса Ru она вообще непонятно по каким законам жиивет...

по-моему эта такса как раз по очень понятным законам: никогда не возвращается, кроме вынужденных возвратов.

belka пишет: по-моему эта такса как раз по очень понятным законам: никогда не возвращается, кроме вынужденных возвратов.

Это верно, только эти правила нигде не прописаны.

Отчего же? у некоторых а/к в правилах прописано, что Ru не возвращается

Виноват, я не уточнил, что я Аэрофлот имел в виду.

Справочник агента покупателю до лампочки

Здравствуйте!

помогите донести до пассажира, правила возврата билета:

FXX


PASSENGER PTC NP FARE<RUB> TAX PER PSGR
01 xxxxx/xxxx * ADT 1 6740 760 7500
02 xxxxx*/xxxx IN 1 695 109 804

TOTALS 2 7435 869 8304

Для взрослого:PENALTIES
BETWEEN RUSSIA AND EUROPE

CANCELLATIONS

BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
NOTE -
FULL FARE PAID IF TICKET IS PRESENTED FOR A REFUND
MORE THAN 24 HOURS BEFORE DEPARTURE TIME
SHOWN ON THE FIRST FLIGHT COUPON.
FARE PAID LESS 25 PERCENT IF TICKET IS PRESENTED
FOR A REFUND LESS THAN 24 HOURS BEFORE DEPARTURE
TIME SHOWN ON THE FIRST FLIGHT COUPON/CHD DISCOUNT
DOESNOT APPLY
PAGE 1/ 7
>m

---

IN CASE OF NO-SHOW PENALTY 50 EUR MUST BE APPLIED
ADDITIONALLY

AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
NOTE -
IN CASE OF PARTIAL USE OF OUTBOUND OR INBOUND
FARE COMPONENT THE AMOUNT OF THIS FARE COMPONENT
IS FULLY NONREFUNDABLE

CHANGES

BEFORE DEPARTURE
CHARGE EUR 40.00 FOR REISSUE/REVALIDATION.
NOTE -
IN CASE OF NO-SHOW ADDITIONAL PENALTY 50EUR MUST
BE APPLIED TO CHANGES BEFORE/AFTER DEPARTURE

AFTER DEPARTURE
CHARGE EUR 60.00 FOR REISSUE/REVALIDATION.
PAGE 2/ 7
>m
NOTE -
IN CASE OF FARES COMBINATION MORE RESTRICTED FARE
RULES APPLIED.

---

NAME CHANGE - PERMITTED WITH PENALTY 80EUR

---

UPGRADE - PERMITTED TO HIGHER CLASS FARE WITH
PENALTY 50 EUR/NONREF SUM REMAINS NONREFUNDABLE

---

REROUTING PERMITTED WITH APPLICABLE CHANGE FEE
WITH COLLECTION ADDITIONAL TAXES/FARE AMOUNT/
IF NEW FARE IS LOWER NO FARE DIFFERENCE REFUND

NOTE -
NAME CHANGE PERMITTED FOR UNUSED TICKETS ONLY
BEFORE DEPARTURE/ FOR THE SAME CLASS IF AVAILABLE
OR UPGRADE TO HIGHER AVAILABLE CLASS WITH TAKING
APPROPRIATE FARE DIFFERENCE/TAXES/SURCHARGES
IN CASE OF NAME CHANGE OUTBOUND DEPARTURE DATE
CAN NOT BE CHANGED/INBOUND CAN BE CHANGED
ACCORDING FARE RULES
PAGE 3/ 7
>m

---

CHD DISCOUNT APPLIES TO PENALTIES
NO PENALTIES TO INF PAYING 10 PCT OF FARE

---

/BEFORE DEPARTURE/ UNUSED TICKET
/AFTER DEPARTURE/ PARTLY USED TICKET

1 - PSGR P1 ADT RULES DISPLAY
FARE COMPONENT 2 ADT DNKMOW VV VSX2M PU 1 S
FCL: VSX2M TRF: 21 RULE: 2084 BK: V
PTC: ADT-ADULT FTC: XPB-SUPER/SPCL INST PURCHASE
PE.PENALTIES
BETWEEN RUSSIA AND EUROPE

CANCELLATIONS

BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
NOTE -
FULL FARE PAID IF TICKET IS PRESENTED FOR A REFUND
MORE THAN 24 HOURS BEFORE DEPARTURE TIME
PAGE 4/ 7
>m
SHOWN ON THE FIRST FLIGHT COUPON.
FARE PAID LESS 25 PERCENT IF TICKET IS PRESENTED
FOR A REFUND LESS THAN 24 HOURS BEFORE DEPARTURE
TIME SHOWN ON THE FIRST FLIGHT COUPON/CHD DISCOUNT
DOESNOT APPLY

---

IN CASE OF NO-SHOW PENALTY 50 EUR MUST BE APPLIED
ADDITIONALLY

AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
NOTE -
IN CASE OF PARTIAL USE OF OUTBOUND OR INBOUND
FARE COMPONENT THE AMOUNT OF THIS FARE COMPONENT
IS FULLY NONREFUNDABLE

CHANGES

BEFORE DEPARTURE
CHARGE EUR 40.00 FOR REISSUE/REVALIDATION.
NOTE -
PAGE 5/ 7
>m
IN CASE OF NO-SHOW ADDITIONAL PENALTY 50EUR MUST
BE APPLIED TO CHANGES BEFORE/AFTER DEPARTURE

AFTER DEPARTURE
CHARGE EUR 60.00 FOR REISSUE/REVALIDATION.
NOTE -
IN CASE OF FARES COMBINATION MORE RESTRICTED FARE
RULES APPLIED.

---

NAME CHANGE - PERMITTED WITH PENALTY 80EUR

---

UPGRADE - PERMITTED TO HIGHER CLASS FARE WITH
PENALTY 50 EUR/NONREF SUM REMAINS NONREFUNDABLE

---

REROUTING PERMITTED WITH APPLICABLE CHANGE FEE
WITH COLLECTION ADDITIONAL TAXES/FARE AMOUNT/
IF NEW FARE IS LOWER NO FARE DIFFERENCE REFUND

NOTE -
NAME CHANGE PERMITTED FOR UNUSED TICKETS ONLY
BEFORE DEPARTURE/ FOR THE SAME CLASS IF AVAILABLE
PAGE 6/ 7
>m
OR UPGRADE TO HIGHER AVAILABLE CLASS WITH TAKING
APPROPRIATE FARE DIFFERENCE/TAXES/SURCHARGES
IN CASE OF NAME CHANGE OUTBOUND DEPARTURE DATE
CAN NOT BE CHANGED/INBOUND CAN BE CHANGED
ACCORDING FARE RULES

---

CHD DISCOUNT APPLIES TO PENALTIES
NO PENALTIES TO INF PAYING 10 PCT OF FARE

---

/BEFORE DEPARTURE/ UNUSED TICKET
/AFTER DEPARTURE/ PARTLY USED TICKET
PAGE 7/ 7
Для Инфанта:PTC: INF-INFANT NOT OCCUPYI FTC: XPB-SUPER/SPCL INST PURCHASE
PE.PENALTIES
BETWEEN RUSSIA AND EUROPE

CANCELLATIONS

BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
NOTE -
FULL FARE PAID IF TICKET IS PRESENTED FOR A REFUND
MORE THAN 24 HOURS BEFORE DEPARTURE TIME
SHOWN ON THE FIRST FLIGHT COUPON.
FARE PAID LESS 25 PERCENT IF TICKET IS PRESENTED
FOR A REFUND LESS THAN 24 HOURS BEFORE DEPARTURE
TIME SHOWN ON THE FIRST FLIGHT COUPON/CHD DISCOUNT
DOESNOT APPLY
PAGE 1/ 7
>m

---

IN CASE OF NO-SHOW PENALTY 50 EUR MUST BE APPLIED
ADDITIONALLY

AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
NOTE -
IN CASE OF PARTIAL USE OF OUTBOUND OR INBOUND
FARE COMPONENT THE AMOUNT OF THIS FARE COMPONENT
IS FULLY NONREFUNDABLE

CHANGES

BEFORE DEPARTURE
CHARGE EUR 40.00 FOR REISSUE/REVALIDATION.
NOTE -
IN CASE OF NO-SHOW ADDITIONAL PENALTY 50EUR MUST
BE APPLIED TO CHANGES BEFORE/AFTER DEPARTURE

AFTER DEPARTURE
CHARGE EUR 60.00 FOR REISSUE/REVALIDATION.
PAGE 2/ 7
>m
NOTE -
IN CASE OF FARES COMBINATION MORE RESTRICTED FARE
RULES APPLIED.

---

NAME CHANGE - PERMITTED WITH PENALTY 80EUR

---

UPGRADE - PERMITTED TO HIGHER CLASS FARE WITH
PENALTY 50 EUR/NONREF SUM REMAINS NONREFUNDABLE

---

REROUTING PERMITTED WITH APPLICABLE CHANGE FEE
WITH COLLECTION ADDITIONAL TAXES/FARE AMOUNT/
IF NEW FARE IS LOWER NO FARE DIFFERENCE REFUND

NOTE -
NAME CHANGE PERMITTED FOR UNUSED TICKETS ONLY
BEFORE DEPARTURE/ FOR THE SAME CLASS IF AVAILABLE
OR UPGRADE TO HIGHER AVAILABLE CLASS WITH TAKING
APPROPRIATE FARE DIFFERENCE/TAXES/SURCHARGES
IN CASE OF NAME CHANGE OUTBOUND DEPARTURE DATE
CAN NOT BE CHANGED/INBOUND CAN BE CHANGED
ACCORDING FARE RULES
PAGE 3/ 7
>m

---

CHD DISCOUNT APPLIES TO PENALTIES
NO PENALTIES TO INF PAYING 10 PCT OF FARE

---

/BEFORE DEPARTURE/ UNUSED TICKET
/AFTER DEPARTURE/ PARTLY USED TICKET

2 - PSGR P1 IN RULES DISPLAY
FARE COMPONENT 2 INF DNKMOW VV VSX2M PU 1 S
FCL: VSX2M TRF: 21 RULE: 2084 BK: V
PTC: INF-INFANT NOT OCCUPYI FTC: XPB-SUPER/SPCL INST PURCHASE
PE.PENALTIES
BETWEEN RUSSIA AND EUROPE

CANCELLATIONS

BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
NOTE -
FULL FARE PAID IF TICKET IS PRESENTED FOR A REFUND
MORE THAN 24 HOURS BEFORE DEPARTURE TIME
PAGE 4/ 7
>m
SHOWN ON THE FIRST FLIGHT COUPON.
FARE PAID LESS 25 PERCENT IF TICKET IS PRESENTED
FOR A REFUND LESS THAN 24 HOURS BEFORE DEPARTURE
TIME SHOWN ON THE FIRST FLIGHT COUPON/CHD DISCOUNT
DOESNOT APPLY

---

IN CASE OF NO-SHOW PENALTY 50 EUR MUST BE APPLIED
ADDITIONALLY

AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.
NOTE -
IN CASE OF PARTIAL USE OF OUTBOUND OR INBOUND
FARE COMPONENT THE AMOUNT OF THIS FARE COMPONENT
IS FULLY NONREFUNDABLE

CHANGES

BEFORE DEPARTURE
CHARGE EUR 40.00 FOR REISSUE/REVALIDATION.
NOTE -
PAGE 5/ 7
>m
IN CASE OF NO-SHOW ADDITIONAL PENALTY 50EUR MUST
BE APPLIED TO CHANGES BEFORE/AFTER DEPARTURE

AFTER DEPARTURE
CHARGE EUR 60.00 FOR REISSUE/REVALIDATION.
NOTE -
IN CASE OF FARES COMBINATION MORE RESTRICTED FARE
RULES APPLIED.

---

NAME CHANGE - PERMITTED WITH PENALTY 80EUR

---

UPGRADE - PERMITTED TO HIGHER CLASS FARE WITH
PENALTY 50 EUR/NONREF SUM REMAINS NONREFUNDABLE

---

REROUTING PERMITTED WITH APPLICABLE CHANGE FEE
WITH COLLECTION ADDITIONAL TAXES/FARE AMOUNT/
IF NEW FARE IS LOWER NO FARE DIFFERENCE REFUND

NOTE -
NAME CHANGE PERMITTED FOR UNUSED TICKETS ONLY
BEFORE DEPARTURE/ FOR THE SAME CLASS IF AVAILABLE
PAGE 6/ 7
>m
OR UPGRADE TO HIGHER AVAILABLE CLASS WITH TAKING
APPROPRIATE FARE DIFFERENCE/TAXES/SURCHARGES
IN CASE OF NAME CHANGE OUTBOUND DEPARTURE DATE
CAN NOT BE CHANGED/INBOUND CAN BE CHANGED
ACCORDING FARE RULES

---

CHD DISCOUNT APPLIES TO PENALTIES
NO PENALTIES TO INF PAYING 10 PCT OF FARE

---

/BEFORE DEPARTURE/ UNUSED TICKET
/AFTER DEPARTURE/ PARTLY USED TICKET
PAGE 7/ 7


Буду очень благодарна!!!