Dear Travel Partner,
Our Book with Confidence & flexibility for new and existing bookings policy has been updated and is available on our website. Updates include:
Extended BwC to bookings ticketed any time, for travel (outbound or inbound) between 14-Mar-20 and 31-Aug-20 (previously 31-July-20)
Extended BwC to new bookings made between 03-Mar-20 and 31-Aug-20 (previously 31-July-20), for travel up to and completed by 30-April-2021 (previously 31-Dec-20)
Contact Centre
We are pleased to inform you that our contact centres are fully operational again and all Trade Support lines are open for business as normal
Please check CONTACT US pages for information on your market’s opening hours
Webform
We continue to have the following webforms available online for queries:
NDC COVID-19 webform for NDC refunds or credit
We have launched a new webform, for agents to request residual value EMD, which can be found on our website. Please note the new webform is available for non-Amadeus users where your GDS provider does not already support residual value EMD functionality on British Airways 125 tickets
Regards,
British Airways