Special Travel Exception for Service
between the U.S. and Europe / Middle East / Africa |
| Flights Affected: | · Croatia
· Czech Republic
· France
· Germany
· Greece
· Hungary
· Iceland
· Ireland | · Italy
· Morocco
· Netherlands
· Poland
· Portugal
· Spain
· Switzerland
· United Kingdom |
| Ticketed On/Before: | April 7, 2020 |
| Effective for Ticketed Travel Dates: | Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market.
See Suspension of Service policy
· Temporary Suspension of Service – Market Detail for suspended travel dates |
| New Travel Dates: | Now through December 31, 2021
Note: Travel on the new ticket must be completed by December 31, 2021 |
| Reissue Ticket On/Before: | Same day as flight rebooking
· For possible exceptions on tickets that expire between March 1, 2020 and September 30, 2020 – See Extend Travel Rebooking Guidelines |
| Change to Origin/Destination: | Allowed
Change Fee only is waived
Fare Difference Applies
See Suspension of Service policy
· Changes to Origin/Destination
· Reissue Policy Information |
| Itinerary Changes Maintaining the Same Origin and Destination: | Allowed
See Suspension of Service policy
· Rebooking – Exception to Fare Rules |
Endorsement Box Requirements:
(ticket must be exchanged) | SKCHG/EUSUSP |
| Temporary Suspension of Service - Market Detail | See Suspension of Service policy
· Temporary Suspension of Service – Market Detail |
| Refund Eligibility: | See Suspension of Service policy
· See Refund Policy for available options |
| Customer Contact Information: | Ensure the customer’s telephone contact number and/or email address are updated in the reservation |
