Обновление инструкции по изменениям и возвратам денежных средств в зависимости от ограничений наложенных различными государствами по причине короновируса COVID-19 (Coronavirus) ниже.

Coronavirus Outbreak – Commercial Policy

Ref: 1059 Ver: 1.1 RELEASE DATE: 13MAR20

In view of Coronavirus outbreak in many countries, Qatar Airways has issued number of Commercial Policies

due to evolving situation. In order to simplify rebooking and refund process, we are issuing this Passenger

Guidelines which supersedes all previous Commercial

Policies (Reference No. 1033 - 1038, 1040 - 1041, 1043 - 1049 and 1051) except “Travel with Confidence”

COM Ref: 1052 Ver. 1.2.

1) To/from/via Iran, Italy and Mainland China which are declared as cancelled.

2) To/from/via certain cities or countries where airports have been closed (e.g. Kuwait).

3) To/from/via any point which is declared as operating, however, passengers are prevented to travel

to/from/via these points due

to travel restrictions imposed by government authorities. Please contact your nearest Qatar Airways office

for further details. 

4) Where due to certain travel restrictions passengers cannot travel, please contact your nearest Qatar

Airways office for further details.

          a) As point to point traffic, such as but not limited to passengers travelling from Bangladesh /

China / Egypt / India / Iran /Iraq / Italy / Lebanon / Nepal / Pakistan / Philippines / South Korea / Syria /

Sri Lanka / Thailand to Qatar.

          b) To USA due to restrictions imposed by US Government for China (excluding Hong Kong and Macau),

Europe (excluding e.g. UK) and Iran.

5) Which are declared as operating to/from/via China (OAL/interline), Hong Kong (QR), Iran (QR/IKA),

Italy (QR/FCO) and South Korea (QR/ICN), however, passengers wish to amend their travel plans in view of

the current situation.

6) Which are declared as operating to/from/via any point, but cruise travel or a special event booked in

connection with flights has been changed or cancelled due to Coronavirus outbreak. There should be an

identifier on the ticket justifying that the ticket is issued in connection with a cruise travel. (Supporting

documentation needs to be provided to your nearest Qatar Airways office)

7) That have undergone a Schedule Change in the PNR. However, for new QR routes that have a delay

in launch of operation, please refer to their individual Commercial Policies.

8) That have prolonged checks at certain airports or increased Minimum Connecting Time (MCT), may

cause a misconnection of onward flights.

9) With transit through Hamad International Airport (HIA) and an onward connection between 8 and 24

hours and at the same time holding a confirmed STPC hotel arrangement which has been cancelled.

Tickets issued by 12th March 2020

Travel date affected On or before 31st May 2020 Exception for Kuwait: On or before 31st March 2020

New date of travel Anytime on or before 30th June 2020

Rebook on QR 

 Rebook onto QR operated flights, same routing

 Rebook into lowest available RBD in the same cabin  May change unutilized outbound & unutilized

inbound on the same Ticket within one transaction to match original length of stay

Rerouting on QR

Reroute onto QR operated flights, within the same or to another country of max. 500 international miles radius

 Exception for restrictions to/from Egypt: Reroute onto QR operated flights to/from ADA /ADB / AMM / BEY /

ESB / IST / KWI* / LCA / MCT / OHS / SAW / SLL

*Subject to flight operation

 Rebook into lowest available RBD in the same cabin

 Must advise passenger that travel from/to rerouted point is at their expense, including surface transport,

hotel, etc.

 May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to

match original length of stay

 Examples

for 500 international miles radius:

 Original destination – MXP BKK QR X/DOH QR MIL

 New destination – VIE

 Rerouting permitted. Ticketed Point Mileage (TPM) between MIL and VIE is 388 (within 500 miles)

 New origin - NRT

 Rerouting not permitted. Ticketed Point Mileage (TPM) between BKK and TYO is 2869 (exceeds 500 miles)

Rebook on OAL 

Rebook onto combination of QR operated and OAL operated flights, same origin, destination

May change gateway and/or OAL Rebook into lowest available QR RBD in the same cabin and lowest

available OAL SPA RBD in the same cabin.

Please contact your nearest Qatar Airways Office for this option!

Must not rebook exclusively on OAL

Number of waivers 

Max. 2 rebooking/rerouting changes permitted, however, 2nd change shall be permitted within 3

days   from 1st change If the changed itinerary is further impacted due to this situation, another change

will be permitted.

Calculations 

Waive any difference of fare, taxes, fees, charges, surcharges, including rebooking penalty due to ticket

 exchange/reissue.

Residual value remains non-refundable

Must update: “INVOL DUE TO CORONAVIRUS COMM REF 1059V1.1” at the beginning of the

Endorsements Box and “I” indicator at the beginning of the fare construction

Must replace “INVOL” and “I” indicator by using “SKCHG” and “S” indicator respectively for flight

cancellations or other schedule changes

Groups included Yes, please contact your nearest Qatar Airways office for assistance

Refunds of unutilized value allowed

Yes, to the original form of payment or by exchanging for an EMD TRNS

“Good for Further Transportation” valid for 1 year from day of exchange.This shall

be calculated based on unutilised NUC, taxes, fees, charges and surcharges

Example (for illustration purposes) of fare where outbound has been used and inbound remains

wholly unutilized, hence NUC 561.47 of inbound has to be refunded: LON QR X/DOH

QR SYZ 461.47 QR X/DOH QR SYZ 561.47NUC1022.94

Waive refund penalty

No-show Waive no-show condition and no-show penalty for rebooking or refunds

Groups refunds handling for unutilized values

Please contact your nearest Qatar Airways office for assistance

Hotel provided No

Upgrade to higher cabin

Yes, provided difference of applicable fare, taxes, fees, charges and

surcharges are collected and fare basis conditions adhered

Unutilized ancillary services (EMD status Open)

•Preferred seat, Lounge access, AL Maha meet & Assist - EMD value can be exchanged to

TRNS – Good for future travel, provided it has  been issued in connection with impacted flight

•Pre-Paid Baggage can be rebooked with new journey within the EMD validity For other

ancillary services please contact your nearest Qatar Airways office for assistance

Important information

•Travel with Confidence Policy (Commercial Ref 1052) is independent from this Guidelines

•Rebooking / rerouting is permitted provided that there are no restrictions imposed by government

authorities and must be subject to documentation check, as well as immigration compliance

•May request refund for a paid unutilized STPC hotel accommodation

•Encourage passengers to provide contact information via Manage My Bookin

Best regards,

Your Qatar Airways Team Russia