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AA - AMERICAN AIRLINES

Данная политика бронирования применяется к нашим клиентам, купившим билеты, которые пострадали в результате приостановки обслуживания прайм-рейсов American Airlines между Филадельфией, штат Пенсильвания (PHL) и Шенноном, Ирландия (SNN). Данная политика перебронирования применяется, если рейс был отменен при бронировании компанией American Airlines.

Компания American Airlines в инициативном порядке перебронировала большинство клиентов на рейсы в/из Дублина, Ирландия (DUB). Вы можете сохранить обновленный маршрут или использовать процедуры, предусмотренные данной политикой, для оказания помощи клиентам.

 

Issued: December 14, 2021

Travel Agency Guidelines

This booking policy applies for our ticketed customers affected by the suspension of service on American Airlines prime flights between Philadelphia, PA (PHL) and Shannon, Ireland (SNN).  This rebooking policy applies when the flight was cancelled in the reservation by American. 

American proactively rebooked most customers on flights to/from Dublin, Ireland (DUB).  You may choose to maintain the updated itinerary, or utilize the procedures provided in this policy to assist customers. 

Please be guided by the following information: 

Special Travel Exceptions Considerations

Affected Airport Codes:

SNN

Ticketed On/Before:

December 12, 2021

Effective for Ticketed Travel Dates:

May 9, 2022 – October 7, 2022

Reissue Ticket On/Before:

Same day as flight rebooking

Rebooking Options:

Rebook to/from LHR on AA Prime, then

Rebook LHR to/from SNN on AA*/EI

Inventory Requirements for AA Prime Flights:

Book lowest inventory, same cabin up to and including H inventory for main cabin* 

* Basic Economy ticketed fares must be booked in B inventory

Inventory Requestions for AA*/EI Flights LHR-SNN-LHR

Book in applicable RBD inventory for fare ticketed* 

*Basic Economy ticketed fares must be booked in the inventory for the first character of the ticketed fare basis code

(IE. Ticketed fare basis code is VHX8C7B5 – book on AA*/EI in “V” inventory)

Endorsement Box Requirements:

SKCHG/SNNPROT

Change to Origin/Destination:

Allowed to/from DUB on AA Prime flights U.S. to/from DUB  

300 Mile Radius allowed within same country

Change to Connection City and Co-terminal / MAC Airport:

Allowed

Refund:

Allowed when flight status was updated to WK/UN/UC/NO/HX by AA 

Refer to Refund Policy within policy

Phone Field:

Ensure the customer’s telephone contact number is updated

This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates

As always, we appreciate your continued business!

Sincerely,

Agency Relations
American Airlines Global Sales


AA - AMERICAN AIRLINES
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